MJ
Monique J
1 reviews | Active since Feb 2022
27 Feb 2024, 08:52
Failing to refund returned none working items purchased.
Yet another day gone by and I still did not get my refund !!!!!!!!the customer service is unexceptable and their promise of "returns and refunds easy" is an abselute lie as I have been going beyond measures to get any sence of assistance other than a meaningless message of "your query has been esculated" as day after day still NOTHING HAPPENS and MAKRO HAS STILL NOT GIVEN BACK MY MONEY THEY TOOK FOR NONE WORKING ITEM PURCHASED FROM THEM. [02/19, 15:51] Good afternoon to the Makro team. I purchased surround speakers online from the Nelspruit branch,it got delivered on the 14th of February.On the 16th of February I logged a return request and did not hear anything as yet. The speakers plays only for about 1 to 2 hours then it disconnects the bluetooth by itself,after a few minutes it reconnects by itself again.As soon as it happens the 1st time,it continues doing so about every 10 to 20 minutes.Just randomly disconnects and reconnects,it also then changes the mode by itself from bluetooth to aux to fm ext,The product is faulty and I am very unsatisfied with this product and requested that it should be collected and refunded as soon as possible, The reply email I got after logging a return and refund request said the supplier will get in contact with me,but as of today I have not heard anything from anyone. Could you kindly follow up on this as I would like the faulty item to be collected and refunded as soon as possible. Reference number:...... [02/19, 16:13] Makro: Has been escalated now ,Thank you [02/20, 09:44] Reference number:...... I have phoned,emailed,whatsapp,on numerous emails and calls since 16Feb and STILL DID NOT GET ANY FEEDBACK OR UPDATE EXCPT AUTOMATED REPLIES THAT IS OF ZERO HELP [02/20, 13:12] Thats my order nm.Its paid R1200 and not refunded yet,as to date been struggling for 5days just to get any assistance [02/26, 13:41] I am still awaiting my refund, The courier has collected and delivered your faulty item already on the 22nd of Feb to the supplier but I still have not heard any confirmation of receiving and also still not received my refund either. What is the delay so long and why is this such a big effort as a customer to have this sorted out. [02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up. [02/26, 14:22] #MAK...... Thats my order nm.Its was paid for R1200,and logged as faulty (not working) item on 16Feb.Collected by courier 21Feb,delivered to suplier 22Feb and still not refunded yet [02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received. [02/26, 14:31] : Oh my goodness. Same reply and response from everyone since last week.Your promise states refunds and returns within 2 to 5 days,it has now been 12days already and still I did not receive my refund. [02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused. [02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
And we are on 27 Feb,once again another day,and still no update and no refund.I am within my consumer rights and yet Makro shows know interrest to provide proper or any customer service and are failing to deliver on their customer care promise and not adhering to their own policy.I have been a Makro client for years and for the 1st time I am now so dissapointed with their lack of service.Unexceptable to have customers go threw this extreme measures just to have their money back after purchasing none working product from them-lack of service indeed.
Helpful (0)
Replies (2)0
Replies (2)MJ
Monique J's updateReviewer Update
27 Feb 2024, 11:15Please stop telling me that you take customer enqueries seriously as you can see below that it is clearly not the case.
I HAVE BEEN PHONING,EMAILING,WHATSAPP,YOU NAME IT I HAVE TRIED IT FOR THE PAST 5DAYS CONTINOUSLY TO GET HOLD OF MAKRO WITH A CONFIRMATION ON WHEN YOU ARE PLANNING TO GIVE ME MY MONEY BACK AND NOW REFERRED TO HELLO PETER EVEN AS ALL YOU PEOPLE EVER TELL ME IS IT HAS BEEN ESCULATED.ESCULATED TO WHERE AS CLEARLY THAT DEPARTMENT IS NOT WORKING FOR THE PAST 5 DAYS.YOU HAD NO ROBLEM TAKING MY MONEY WITHIN 5MINUTES YET YOU ARE NOW STRECHING THIS OUT TO BEYOND MEASURES TO GIVE ME MY MONEY BACK.AND ALL YOU CAN SAY IS....IT HAS BEEN ESCULATED.....IF SOMEINE TELLS ME ONE MORE TIME THAT IT HAS BEEN ESCULATED I WILL COMPLETELY LOOSE MY MIND.....ITS SHAMELESS THAT THIS IS THE KIND OF CUSTOMER CARE WE RECEIVE FROM MAKRO AFTER YEARS AND YEARS OF BEING YOUR CLIENT,I WONT BEG FOR SERVICE ANYMRE AND WILL NOT EXCEPT MEANINGLESS REPLIES LIKE IT HAS BEEN ESCULATED ANY FURTHER,I WANT A CONFIRMATION THAT MY REFUND HAS BEEN PAID TO MY ACC OR I WILL TAKE THE NEXT STEP TO ESCULATING THIS MATTER AS I AM NOW OUT OF PATIENCE TO SAY THE LEAST.BELOW NUMEROUS EFFORTS GETTING FEEDBACK ON YOUR WHATSAPP LINE,KINDLY CHECK THE RESPONCE MESSAGES FROM MAKRO AND MAYBE YOU WILL UNDERSTAND MY FRUSTRATION-AND FIY-THIS WAS ONLY ON WHATSAPP-THE SAME RESPONCES WERE RECEIVED ON EMAIL AND PHONECALLS ASWELL-ITS BEYOND DISSAPOINTING AND NOT WITHIN THE BASIC CUSTOMER CARE AND SERVICE CONSUMER RIGHTS......[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:31] Makro: Good day, you are through to Nthabiseng.
[02/20, 09:32] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/20, 11:39] Makro: Hi Welcome to Makro online support, thank you for contacting us, you are speaking to Wandile. How can I assist you.
[02/20, 11:42] Makro: okay please hold
[02/20, 13:07] Makro: I apologise for the delayed response.
[02/20, 13:18] Makro: No problem sorry for the delay.
[02/26, 14:16] Makro: Good day, you are through to Nthabiseng.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
I HAVE BEEN PHONING,EMAILING,WHATSAPP,YOU NAME IT I HAVE TRIED IT FOR THE PAST 5DAYS CONTINOUSLY TO GET HOLD OF MAKRO WITH A CONFIRMATION ON WHEN YOU ARE PLANNING TO GIVE ME MY MONEY BACK AND NOW REFERRED TO HELLO PETER EVEN AS ALL YOU PEOPLE EVER TELL ME IS IT HAS BEEN ESCULATED.ESCULATED TO WHERE AS CLEARLY THAT DEPARTMENT IS NOT WORKING FOR THE PAST 5 DAYS.YOU HAD NO ROBLEM TAKING MY MONEY WITHIN 5MINUTES YET YOU ARE NOW STRECHING THIS OUT TO BEYOND MEASURES TO GIVE ME MY MONEY BACK.AND ALL YOU CAN SAY IS....IT HAS BEEN ESCULATED.....IF SOMEINE TELLS ME ONE MORE TIME THAT IT HAS BEEN ESCULATED I WILL COMPLETELY LOOSE MY MIND.....ITS SHAMELESS THAT THIS IS THE KIND OF CUSTOMER CARE WE RECEIVE FROM MAKRO AFTER YEARS AND YEARS OF BEING YOUR CLIENT,I WONT BEG FOR SERVICE ANYMRE AND WILL NOT EXCEPT MEANINGLESS REPLIES LIKE IT HAS BEEN ESCULATED ANY FURTHER,I WANT A CONFIRMATION THAT MY REFUND HAS BEEN PAID TO MY ACC OR I WILL TAKE THE NEXT STEP TO ESCULATING THIS MATTER AS I AM NOW OUT OF PATIENCE TO SAY THE LEAST.BELOW NUMEROUS EFFORTS GETTING FEEDBACK ON YOUR WHATSAPP LINE,KINDLY CHECK THE RESPONCE MESSAGES FROM MAKRO AND MAYBE YOU WILL UNDERSTAND MY FRUSTRATION-AND FIY-THIS WAS ONLY ON WHATSAPP-THE SAME RESPONCES WERE RECEIVED ON EMAIL AND PHONECALLS ASWELL-ITS BEYOND DISSAPOINTING AND NOT WITHIN THE BASIC CUSTOMER CARE AND SERVICE CONSUMER RIGHTS......[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:31] Makro: Good day, you are through to Nthabiseng.
[02/20, 09:32] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/20, 11:39] Makro: Hi Welcome to Makro online support, thank you for contacting us, you are speaking to Wandile. How can I assist you.
[02/20, 11:42] Makro: okay please hold
[02/20, 13:07] Makro: I apologise for the delayed response.
[02/20, 13:18] Makro: No problem sorry for the delay.
[02/26, 14:16] Makro: Good day, you are through to Nthabiseng.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
MJ
Monique J's update27 Feb 2024, 11:15
Reviewer Update
Please stop telling me that you take customer enqueries seriously as you can see below that it is clearly not the case.
I HAVE BEEN PHONING,EMAILING,WHATSAPP,YOU NAME IT I HAVE TRIED IT FOR THE PAST 5DAYS CONTINOUSLY TO GET HOLD OF MAKRO WITH A CONFIRMATION ON WHEN YOU ARE PLANNING TO GIVE ME MY MONEY BACK AND NOW REFERRED TO HELLO PETER EVEN AS ALL YOU PEOPLE EVER TELL ME IS IT HAS BEEN ESCULATED.ESCULATED TO WHERE AS CLEARLY THAT DEPARTMENT IS NOT WORKING FOR THE PAST 5 DAYS.YOU HAD NO ROBLEM TAKING MY MONEY WITHIN 5MINUTES YET YOU ARE NOW STRECHING THIS OUT TO BEYOND MEASURES TO GIVE ME MY MONEY BACK.AND ALL YOU CAN SAY IS....IT HAS BEEN ESCULATED.....IF SOMEINE TELLS ME ONE MORE TIME THAT IT HAS BEEN ESCULATED I WILL COMPLETELY LOOSE MY MIND.....ITS SHAMELESS THAT THIS IS THE KIND OF CUSTOMER CARE WE RECEIVE FROM MAKRO AFTER YEARS AND YEARS OF BEING YOUR CLIENT,I WONT BEG FOR SERVICE ANYMRE AND WILL NOT EXCEPT MEANINGLESS REPLIES LIKE IT HAS BEEN ESCULATED ANY FURTHER,I WANT A CONFIRMATION THAT MY REFUND HAS BEEN PAID TO MY ACC OR I WILL TAKE THE NEXT STEP TO ESCULATING THIS MATTER AS I AM NOW OUT OF PATIENCE TO SAY THE LEAST.BELOW NUMEROUS EFFORTS GETTING FEEDBACK ON YOUR WHATSAPP LINE,KINDLY CHECK THE RESPONCE MESSAGES FROM MAKRO AND MAYBE YOU WILL UNDERSTAND MY FRUSTRATION-AND FIY-THIS WAS ONLY ON WHATSAPP-THE SAME RESPONCES WERE RECEIVED ON EMAIL AND PHONECALLS ASWELL-ITS BEYOND DISSAPOINTING AND NOT WITHIN THE BASIC CUSTOMER CARE AND SERVICE CONSUMER RIGHTS......[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:31] Makro: Good day, you are through to Nthabiseng.
[02/20, 09:32] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/20, 11:39] Makro: Hi Welcome to Makro online support, thank you for contacting us, you are speaking to Wandile. How can I assist you.
[02/20, 11:42] Makro: okay please hold
[02/20, 13:07] Makro: I apologise for the delayed response.
[02/20, 13:18] Makro: No problem sorry for the delay.
[02/26, 14:16] Makro: Good day, you are through to Nthabiseng.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
I HAVE BEEN PHONING,EMAILING,WHATSAPP,YOU NAME IT I HAVE TRIED IT FOR THE PAST 5DAYS CONTINOUSLY TO GET HOLD OF MAKRO WITH A CONFIRMATION ON WHEN YOU ARE PLANNING TO GIVE ME MY MONEY BACK AND NOW REFERRED TO HELLO PETER EVEN AS ALL YOU PEOPLE EVER TELL ME IS IT HAS BEEN ESCULATED.ESCULATED TO WHERE AS CLEARLY THAT DEPARTMENT IS NOT WORKING FOR THE PAST 5 DAYS.YOU HAD NO ROBLEM TAKING MY MONEY WITHIN 5MINUTES YET YOU ARE NOW STRECHING THIS OUT TO BEYOND MEASURES TO GIVE ME MY MONEY BACK.AND ALL YOU CAN SAY IS....IT HAS BEEN ESCULATED.....IF SOMEINE TELLS ME ONE MORE TIME THAT IT HAS BEEN ESCULATED I WILL COMPLETELY LOOSE MY MIND.....ITS SHAMELESS THAT THIS IS THE KIND OF CUSTOMER CARE WE RECEIVE FROM MAKRO AFTER YEARS AND YEARS OF BEING YOUR CLIENT,I WONT BEG FOR SERVICE ANYMRE AND WILL NOT EXCEPT MEANINGLESS REPLIES LIKE IT HAS BEEN ESCULATED ANY FURTHER,I WANT A CONFIRMATION THAT MY REFUND HAS BEEN PAID TO MY ACC OR I WILL TAKE THE NEXT STEP TO ESCULATING THIS MATTER AS I AM NOW OUT OF PATIENCE TO SAY THE LEAST.BELOW NUMEROUS EFFORTS GETTING FEEDBACK ON YOUR WHATSAPP LINE,KINDLY CHECK THE RESPONCE MESSAGES FROM MAKRO AND MAYBE YOU WILL UNDERSTAND MY FRUSTRATION-AND FIY-THIS WAS ONLY ON WHATSAPP-THE SAME RESPONCES WERE RECEIVED ON EMAIL AND PHONECALLS ASWELL-ITS BEYOND DISSAPOINTING AND NOT WITHIN THE BASIC CUSTOMER CARE AND SERVICE CONSUMER RIGHTS......[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:31] Makro: Good day, you are through to Nthabiseng.
[02/20, 09:32] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/20, 11:39] Makro: Hi Welcome to Makro online support, thank you for contacting us, you are speaking to Wandile. How can I assist you.
[02/20, 11:42] Makro: okay please hold
[02/20, 13:07] Makro: I apologise for the delayed response.
[02/20, 13:18] Makro: No problem sorry for the delay.
[02/26, 14:16] Makro: Good day, you are through to Nthabiseng.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
MJ
Monique J's updateReviewer Update
28 Feb 2024, 08:34Mulitiple messages from your whatsapp line as follows,check date and time also-THIS IS THE KIND OF SERVICE YOU PROVIDE TO YOUR CUSTOMERS WHEN YOU SELL THEM BROKEN,NONE WORKING POOR QUALITY ITEMS:
[02/27, 08:35] ME: Yet another day gone byband I still did not get my refund !!!!!!!!
[02/19, 15:51] Me:Good afternoon to the Makro team.
I purchased surround speakers online from the Nelspruit branch,it got delivered on the 14th of February.On the 16th of February I logged a return request and did not hear anything as yet.
The speakers plays only for about 1 to 2 hours then it disconnects the bluetooth by itself,after a few minutes it reconnects by itself again.As soon as it happens the 1st time,it continues doing so about every 10 to 20 minutes.Just randomly disconnects and reconnects,it also then changes the mode by itself from bluetooth to aux to fm ext,The product is faulty and I am very unsatisfied with this product and requested that it should be collected and refunded as soon as possible,
The reply email I got after logging a return and refund request said the supplier will get in contact with me,but as of today I have not heard anything from anyone.
Could you kindly follow up on this as I would like the faulty item to be collected and refunded as soon as possible.
Reference number:0.....
[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:44] Reference number:.....
I have phoned,emailed,whatsapp,on numerous emails and calls since 16Feb and STILL DID NOT GET ANY FEEDBACK OR UPDATE EXCePT AUTOMATED REPLIES THAT IS OF ZERO HELP
[02/20, 13:11] #MAK......
[02/20, 13:12] ME
Thats my order nm.Its paid R1200 and not refunded yet,as to date been struggling for 5days just to get any assistance
[02/26, 13:41] ME:I am still awaiting my refund,
The courier has collected and delivered your faulty item already on the 22nd of Feb to the supplier but I still have not heard any confirmation of receiving and also still not received my refund either.
What is the delay so long and why is this such a big effort as a customer to have this sorted out.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:22] ME: #MAK...... Thats my order nm.Its was paid for R1200,got delivered 14Feb, logged as faulty (not working) item on 16Feb.Collected by courier 21Feb,delivered to suplier 22Feb and still not refunded yet
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:31]ME: : Oh my goodness.
Same reply and response from everyone since last week.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 08:36] ME: The customer service from Makro to get my refund paid as I am within my consumer rights is abselutely insane and unexceptable
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:50] ME: Wow,took 2hours to respond and now already another 20min gone by to wait for feedback
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
[02/27, 10:58] ME:you are joking right?
This is the 6th (and day) time I get a reply that says "I will esculate",luckily I esculated to hello peter and consumer rights as CLEARLY there is no use in refering to any source of Makro as all you people can say is "its esculated".You people sold me a none working item and took my money and after getting your none working item back you now refuse to give me my money back and never have any feedback-its called ***** you know.
This is pathetic I wont et this go I will esculate and esculate by the hour to various platforms untill you give me my money back.
To whoever you are esculating-kindly advise them to close their office as its been esculated to them for 5days and they still did not do anything about it.And if your whatsapp line is only to tell customers 5days in a row that theirs no feedback,rather close that department aswell as clearly makro has multiple departments of wich none is of any assistance.
[02/27, 11:03] Makro: Thank you for bringing your concerns to our attention. We have received your complaint and would like to assure you that it will be addressed promptly. We take pride in providing exceptional service to our customers and do not condone any behavior that falls short of this standard. We apologize for any inconvenience you may have experienced and appreciate your feedback. Thank you again for bringing this to our attention. I have Prioritized the matter as urgent. Once again I apologies for the delay.
[02/27, 13:24] ME: And onse again I assume feedback will be received DAYS later when I have to beg again for service
[02/27, 13:46] Me: You said you will give feedback soon-its already 3hours later AGAIN
[02/27, 15:47] Makro: We apologies for the late responses Monique, We are currently experiencing a badlock, please note that I advised you that I have escalated the matter, once there's feedback we will revert back to you.
And responce from customer care email reply:this reply I have been getting 3 times and after 6 days still no other response than below:
Dear Makro Customer
This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this.
If your query relates to: store opening times or store address please refer to our website at www.makro.co.za.
Please know that we are doing all we can to get back to you soon and we appreciate your patience.
Regards
The Makro Customer Care Team
ITS BEEN "ESCULATED FOR 6DAYS AND STILL NOTHING-.
AND EVEN ON HELLO PETER REPLY SAME USELESS RESPONCES AS ABOVE.THERE IS SIMPLY NO SERVICE OR ANY CUSTOMER CARE FROM MAKRO WITH REGARDS TO GET THEIR NONE WORKING ITEMS REFUNDED.MAY THIS BE A WARNING TO ALL MAKRO CUSTOMERS,THEIR "REFUNDS AND RETURNS ARE EASY" STATEMENT THAT THEY ADVERTISE IS FALSE AS YOU WILL NEED TO GO ABOVE AND BEYOND TO GET YOUR MONEY REFUNDED AND IT WILL BE STRECHED OUT TO THE LIMIT OF TIME AND EXTREME MEASURES WILL BE NEEDED FROM THE CUSTOMER TO BE SERVICED WITH PROPER CUSTOMER CARE.
AS TO DATE-MAKRO STILL DID NOT REFUND MY PAYMENT OF R1200 EVEN THOUGH THEY HAVE RECEIVED THEIR NONE WORKING ITEM 6 DAYS AGO ALREADY AND I AM WITHIN THE BASIC CONSUMER RIGHTS LAW.BUT THEY SIMPLY DO NOT REFUND OR RESPOND.UPDATE WILL FOLLOW LATER TODAY AGAIN.
[02/27, 08:35] ME: Yet another day gone byband I still did not get my refund !!!!!!!!
[02/19, 15:51] Me:Good afternoon to the Makro team.
I purchased surround speakers online from the Nelspruit branch,it got delivered on the 14th of February.On the 16th of February I logged a return request and did not hear anything as yet.
The speakers plays only for about 1 to 2 hours then it disconnects the bluetooth by itself,after a few minutes it reconnects by itself again.As soon as it happens the 1st time,it continues doing so about every 10 to 20 minutes.Just randomly disconnects and reconnects,it also then changes the mode by itself from bluetooth to aux to fm ext,The product is faulty and I am very unsatisfied with this product and requested that it should be collected and refunded as soon as possible,
The reply email I got after logging a return and refund request said the supplier will get in contact with me,but as of today I have not heard anything from anyone.
Could you kindly follow up on this as I would like the faulty item to be collected and refunded as soon as possible.
Reference number:0.....
[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:44] Reference number:.....
I have phoned,emailed,whatsapp,on numerous emails and calls since 16Feb and STILL DID NOT GET ANY FEEDBACK OR UPDATE EXCePT AUTOMATED REPLIES THAT IS OF ZERO HELP
[02/20, 13:11] #MAK......
[02/20, 13:12] ME
Thats my order nm.Its paid R1200 and not refunded yet,as to date been struggling for 5days just to get any assistance
[02/26, 13:41] ME:I am still awaiting my refund,
The courier has collected and delivered your faulty item already on the 22nd of Feb to the supplier but I still have not heard any confirmation of receiving and also still not received my refund either.
What is the delay so long and why is this such a big effort as a customer to have this sorted out.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:22] ME: #MAK...... Thats my order nm.Its was paid for R1200,got delivered 14Feb, logged as faulty (not working) item on 16Feb.Collected by courier 21Feb,delivered to suplier 22Feb and still not refunded yet
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:31]ME: : Oh my goodness.
Same reply and response from everyone since last week.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 08:36] ME: The customer service from Makro to get my refund paid as I am within my consumer rights is abselutely insane and unexceptable
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:50] ME: Wow,took 2hours to respond and now already another 20min gone by to wait for feedback
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
[02/27, 10:58] ME:you are joking right?
This is the 6th (and day) time I get a reply that says "I will esculate",luckily I esculated to hello peter and consumer rights as CLEARLY there is no use in refering to any source of Makro as all you people can say is "its esculated".You people sold me a none working item and took my money and after getting your none working item back you now refuse to give me my money back and never have any feedback-its called ***** you know.
This is pathetic I wont et this go I will esculate and esculate by the hour to various platforms untill you give me my money back.
To whoever you are esculating-kindly advise them to close their office as its been esculated to them for 5days and they still did not do anything about it.And if your whatsapp line is only to tell customers 5days in a row that theirs no feedback,rather close that department aswell as clearly makro has multiple departments of wich none is of any assistance.
[02/27, 11:03] Makro: Thank you for bringing your concerns to our attention. We have received your complaint and would like to assure you that it will be addressed promptly. We take pride in providing exceptional service to our customers and do not condone any behavior that falls short of this standard. We apologize for any inconvenience you may have experienced and appreciate your feedback. Thank you again for bringing this to our attention. I have Prioritized the matter as urgent. Once again I apologies for the delay.
[02/27, 13:24] ME: And onse again I assume feedback will be received DAYS later when I have to beg again for service
[02/27, 13:46] Me: You said you will give feedback soon-its already 3hours later AGAIN
[02/27, 15:47] Makro: We apologies for the late responses Monique, We are currently experiencing a badlock, please note that I advised you that I have escalated the matter, once there's feedback we will revert back to you.
And responce from customer care email reply:this reply I have been getting 3 times and after 6 days still no other response than below:
Dear Makro Customer
This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this.
If your query relates to: store opening times or store address please refer to our website at www.makro.co.za.
Please know that we are doing all we can to get back to you soon and we appreciate your patience.
Regards
The Makro Customer Care Team
ITS BEEN "ESCULATED FOR 6DAYS AND STILL NOTHING-.
AND EVEN ON HELLO PETER REPLY SAME USELESS RESPONCES AS ABOVE.THERE IS SIMPLY NO SERVICE OR ANY CUSTOMER CARE FROM MAKRO WITH REGARDS TO GET THEIR NONE WORKING ITEMS REFUNDED.MAY THIS BE A WARNING TO ALL MAKRO CUSTOMERS,THEIR "REFUNDS AND RETURNS ARE EASY" STATEMENT THAT THEY ADVERTISE IS FALSE AS YOU WILL NEED TO GO ABOVE AND BEYOND TO GET YOUR MONEY REFUNDED AND IT WILL BE STRECHED OUT TO THE LIMIT OF TIME AND EXTREME MEASURES WILL BE NEEDED FROM THE CUSTOMER TO BE SERVICED WITH PROPER CUSTOMER CARE.
AS TO DATE-MAKRO STILL DID NOT REFUND MY PAYMENT OF R1200 EVEN THOUGH THEY HAVE RECEIVED THEIR NONE WORKING ITEM 6 DAYS AGO ALREADY AND I AM WITHIN THE BASIC CONSUMER RIGHTS LAW.BUT THEY SIMPLY DO NOT REFUND OR RESPOND.UPDATE WILL FOLLOW LATER TODAY AGAIN.
MJ
Monique J's update28 Feb 2024, 08:34
Reviewer Update
Mulitiple messages from your whatsapp line as follows,check date and time also-THIS IS THE KIND OF SERVICE YOU PROVIDE TO YOUR CUSTOMERS WHEN YOU SELL THEM BROKEN,NONE WORKING POOR QUALITY ITEMS:
[02/27, 08:35] ME: Yet another day gone byband I still did not get my refund !!!!!!!!
[02/19, 15:51] Me:Good afternoon to the Makro team.
I purchased surround speakers online from the Nelspruit branch,it got delivered on the 14th of February.On the 16th of February I logged a return request and did not hear anything as yet.
The speakers plays only for about 1 to 2 hours then it disconnects the bluetooth by itself,after a few minutes it reconnects by itself again.As soon as it happens the 1st time,it continues doing so about every 10 to 20 minutes.Just randomly disconnects and reconnects,it also then changes the mode by itself from bluetooth to aux to fm ext,The product is faulty and I am very unsatisfied with this product and requested that it should be collected and refunded as soon as possible,
The reply email I got after logging a return and refund request said the supplier will get in contact with me,but as of today I have not heard anything from anyone.
Could you kindly follow up on this as I would like the faulty item to be collected and refunded as soon as possible.
Reference number:0.....
[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:44] Reference number:.....
I have phoned,emailed,whatsapp,on numerous emails and calls since 16Feb and STILL DID NOT GET ANY FEEDBACK OR UPDATE EXCePT AUTOMATED REPLIES THAT IS OF ZERO HELP
[02/20, 13:11] #MAK......
[02/20, 13:12] ME
Thats my order nm.Its paid R1200 and not refunded yet,as to date been struggling for 5days just to get any assistance
[02/26, 13:41] ME:I am still awaiting my refund,
The courier has collected and delivered your faulty item already on the 22nd of Feb to the supplier but I still have not heard any confirmation of receiving and also still not received my refund either.
What is the delay so long and why is this such a big effort as a customer to have this sorted out.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:22] ME: #MAK...... Thats my order nm.Its was paid for R1200,got delivered 14Feb, logged as faulty (not working) item on 16Feb.Collected by courier 21Feb,delivered to suplier 22Feb and still not refunded yet
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:31]ME: : Oh my goodness.
Same reply and response from everyone since last week.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 08:36] ME: The customer service from Makro to get my refund paid as I am within my consumer rights is abselutely insane and unexceptable
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:50] ME: Wow,took 2hours to respond and now already another 20min gone by to wait for feedback
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
[02/27, 10:58] ME:you are joking right?
This is the 6th (and day) time I get a reply that says "I will esculate",luckily I esculated to hello peter and consumer rights as CLEARLY there is no use in refering to any source of Makro as all you people can say is "its esculated".You people sold me a none working item and took my money and after getting your none working item back you now refuse to give me my money back and never have any feedback-its called ***** you know.
This is pathetic I wont et this go I will esculate and esculate by the hour to various platforms untill you give me my money back.
To whoever you are esculating-kindly advise them to close their office as its been esculated to them for 5days and they still did not do anything about it.And if your whatsapp line is only to tell customers 5days in a row that theirs no feedback,rather close that department aswell as clearly makro has multiple departments of wich none is of any assistance.
[02/27, 11:03] Makro: Thank you for bringing your concerns to our attention. We have received your complaint and would like to assure you that it will be addressed promptly. We take pride in providing exceptional service to our customers and do not condone any behavior that falls short of this standard. We apologize for any inconvenience you may have experienced and appreciate your feedback. Thank you again for bringing this to our attention. I have Prioritized the matter as urgent. Once again I apologies for the delay.
[02/27, 13:24] ME: And onse again I assume feedback will be received DAYS later when I have to beg again for service
[02/27, 13:46] Me: You said you will give feedback soon-its already 3hours later AGAIN
[02/27, 15:47] Makro: We apologies for the late responses Monique, We are currently experiencing a badlock, please note that I advised you that I have escalated the matter, once there's feedback we will revert back to you.
And responce from customer care email reply:this reply I have been getting 3 times and after 6 days still no other response than below:
Dear Makro Customer
This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this.
If your query relates to: store opening times or store address please refer to our website at www.makro.co.za.
Please know that we are doing all we can to get back to you soon and we appreciate your patience.
Regards
The Makro Customer Care Team
ITS BEEN "ESCULATED FOR 6DAYS AND STILL NOTHING-.
AND EVEN ON HELLO PETER REPLY SAME USELESS RESPONCES AS ABOVE.THERE IS SIMPLY NO SERVICE OR ANY CUSTOMER CARE FROM MAKRO WITH REGARDS TO GET THEIR NONE WORKING ITEMS REFUNDED.MAY THIS BE A WARNING TO ALL MAKRO CUSTOMERS,THEIR "REFUNDS AND RETURNS ARE EASY" STATEMENT THAT THEY ADVERTISE IS FALSE AS YOU WILL NEED TO GO ABOVE AND BEYOND TO GET YOUR MONEY REFUNDED AND IT WILL BE STRECHED OUT TO THE LIMIT OF TIME AND EXTREME MEASURES WILL BE NEEDED FROM THE CUSTOMER TO BE SERVICED WITH PROPER CUSTOMER CARE.
AS TO DATE-MAKRO STILL DID NOT REFUND MY PAYMENT OF R1200 EVEN THOUGH THEY HAVE RECEIVED THEIR NONE WORKING ITEM 6 DAYS AGO ALREADY AND I AM WITHIN THE BASIC CONSUMER RIGHTS LAW.BUT THEY SIMPLY DO NOT REFUND OR RESPOND.UPDATE WILL FOLLOW LATER TODAY AGAIN.
[02/27, 08:35] ME: Yet another day gone byband I still did not get my refund !!!!!!!!
[02/19, 15:51] Me:Good afternoon to the Makro team.
I purchased surround speakers online from the Nelspruit branch,it got delivered on the 14th of February.On the 16th of February I logged a return request and did not hear anything as yet.
The speakers plays only for about 1 to 2 hours then it disconnects the bluetooth by itself,after a few minutes it reconnects by itself again.As soon as it happens the 1st time,it continues doing so about every 10 to 20 minutes.Just randomly disconnects and reconnects,it also then changes the mode by itself from bluetooth to aux to fm ext,The product is faulty and I am very unsatisfied with this product and requested that it should be collected and refunded as soon as possible,
The reply email I got after logging a return and refund request said the supplier will get in contact with me,but as of today I have not heard anything from anyone.
Could you kindly follow up on this as I would like the faulty item to be collected and refunded as soon as possible.
Reference number:0.....
[02/19, 16:13] Makro: Has been escalated now ,Thank you
[02/20, 09:44] Reference number:.....
I have phoned,emailed,whatsapp,on numerous emails and calls since 16Feb and STILL DID NOT GET ANY FEEDBACK OR UPDATE EXCePT AUTOMATED REPLIES THAT IS OF ZERO HELP
[02/20, 13:11] #MAK......
[02/20, 13:12] ME
Thats my order nm.Its paid R1200 and not refunded yet,as to date been struggling for 5days just to get any assistance
[02/26, 13:41] ME:I am still awaiting my refund,
The courier has collected and delivered your faulty item already on the 22nd of Feb to the supplier but I still have not heard any confirmation of receiving and also still not received my refund either.
What is the delay so long and why is this such a big effort as a customer to have this sorted out.
[02/26, 14:21] Makro: Kindly provide me with your order number so that I can do a follow up.
[02/26, 14:22] ME: #MAK...... Thats my order nm.Its was paid for R1200,got delivered 14Feb, logged as faulty (not working) item on 16Feb.Collected by courier 21Feb,delivered to suplier 22Feb and still not refunded yet
[02/26, 14:25] Makro: Kindly note that I have escalated your query to the relevant department and feedback will be provided once received.
[02/26, 14:31]ME: : Oh my goodness.
Same reply and response from everyone since last week.
[02/26, 14:34] Makro: It is because there is no feedback that has been provided yet and we sincerely apologies for any inconvenience caused.
[02/26, 14:40] Makro: Please note that I have escalated your query as urgent so that feedback can be provided as soon as possible.
[02/27, 08:36] ME: The customer service from Makro to get my refund paid as I am within my consumer rights is abselutely insane and unexceptable
[02/27, 10:34] Makro: Good day, Thank you for contacting Makro; you are through to Tebogo.
[02/27, 10:35] Makro: we apologies for the late response, Kindly allow me a moment to follow up on your order.
[02/27, 10:50] ME: Wow,took 2hours to respond and now already another 20min gone by to wait for feedback
[02/27, 10:52] Makro: Firstly, I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, I will re-escalate your query to the store and will revert back to you once feedback is received.
[02/27, 10:58] ME:you are joking right?
This is the 6th (and day) time I get a reply that says "I will esculate",luckily I esculated to hello peter and consumer rights as CLEARLY there is no use in refering to any source of Makro as all you people can say is "its esculated".You people sold me a none working item and took my money and after getting your none working item back you now refuse to give me my money back and never have any feedback-its called ***** you know.
This is pathetic I wont et this go I will esculate and esculate by the hour to various platforms untill you give me my money back.
To whoever you are esculating-kindly advise them to close their office as its been esculated to them for 5days and they still did not do anything about it.And if your whatsapp line is only to tell customers 5days in a row that theirs no feedback,rather close that department aswell as clearly makro has multiple departments of wich none is of any assistance.
[02/27, 11:03] Makro: Thank you for bringing your concerns to our attention. We have received your complaint and would like to assure you that it will be addressed promptly. We take pride in providing exceptional service to our customers and do not condone any behavior that falls short of this standard. We apologize for any inconvenience you may have experienced and appreciate your feedback. Thank you again for bringing this to our attention. I have Prioritized the matter as urgent. Once again I apologies for the delay.
[02/27, 13:24] ME: And onse again I assume feedback will be received DAYS later when I have to beg again for service
[02/27, 13:46] Me: You said you will give feedback soon-its already 3hours later AGAIN
[02/27, 15:47] Makro: We apologies for the late responses Monique, We are currently experiencing a badlock, please note that I advised you that I have escalated the matter, once there's feedback we will revert back to you.
And responce from customer care email reply:this reply I have been getting 3 times and after 6 days still no other response than below:
Dear Makro Customer
This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this.
If your query relates to: store opening times or store address please refer to our website at www.makro.co.za.
Please know that we are doing all we can to get back to you soon and we appreciate your patience.
Regards
The Makro Customer Care Team
ITS BEEN "ESCULATED FOR 6DAYS AND STILL NOTHING-.
AND EVEN ON HELLO PETER REPLY SAME USELESS RESPONCES AS ABOVE.THERE IS SIMPLY NO SERVICE OR ANY CUSTOMER CARE FROM MAKRO WITH REGARDS TO GET THEIR NONE WORKING ITEMS REFUNDED.MAY THIS BE A WARNING TO ALL MAKRO CUSTOMERS,THEIR "REFUNDS AND RETURNS ARE EASY" STATEMENT THAT THEY ADVERTISE IS FALSE AS YOU WILL NEED TO GO ABOVE AND BEYOND TO GET YOUR MONEY REFUNDED AND IT WILL BE STRECHED OUT TO THE LIMIT OF TIME AND EXTREME MEASURES WILL BE NEEDED FROM THE CUSTOMER TO BE SERVICED WITH PROPER CUSTOMER CARE.
AS TO DATE-MAKRO STILL DID NOT REFUND MY PAYMENT OF R1200 EVEN THOUGH THEY HAVE RECEIVED THEIR NONE WORKING ITEM 6 DAYS AGO ALREADY AND I AM WITHIN THE BASIC CONSUMER RIGHTS LAW.BUT THEY SIMPLY DO NOT REFUND OR RESPOND.UPDATE WILL FOLLOW LATER TODAY AGAIN.