Failing to refund nor deliver the fridge

Makro is failing to deliver the bar fridge nor refund me. I bought a bar fridge online and used an incorrect address but fortunately I noticed after placing the order I called their customer service and asked them to update a new address and at the end of the call the agent told me it's all sorted. It's been a month now, the courier people can't track my order and they keep delive9my order to the old address and they'll be sent back until after 2 weeks I asked for a refund. Till to date Makro is failing to refund me, the agents keep telling me that they've escalated the matter. I've used almost R300 on airtime for fun. Makro is very ***********. My daughter is in university and she needs the fridge but Makro has my money I can't afford to buy another one. I won't recommend makro, especially if you need assistance from them. All they care about is taking our monies.