FAILING TO PROVIDE PRODUCTS OR PROVIDING FEEDBAC****!

Good day,

On 24 November 2017 (Black Friday), I went to the Makro Store in Centurion to purchase a 5TB hard drive. One of the Sales agents helped me and told me to go pay the product – which I did.

After I paid, I was told to ask for another agent to collect the hard drive from the store room – which is fine. After about 40 minutes, that agent (who was supposed to fetch the hard drive) came back and told me that they were out of stock – not to be worried, because she will take my details and contact me the next week (27 Nov. – 3 Dec). No one got back to me. I went back to the store during that week and once again I was told that they will get back to me. Still waiting.

During the week of 4 – 10 Dec. I contacted them to find out when there will be stock; they kept me waiting on the line for ever. I was then informed that they have received stock, HOWEVER the stock received was for customer who purchased the product online on black Friday. I was told that some manager from the department selling these products will contact me AND I’M STILL WAITING.

I have received a refund to keep as a credit for when I collect the hard drive. I’ve never been this disappointed.

For a big store, you surely know how to keep consumers waiting – and to this date, I still haven’t had any feedback.