Failed to deliver my child’s Christmas present

Makro failed to deliver my daughter’s Christmas present and today has chosen to cancel the item, 3 days before Christmas so she will be without a present. Item was ordered 6 December and was due to be delivered the 17 December. The call centre seemed to have no idea how to respond to my queries and provided me with 3 different answers - firstly that there was stock, secondly it’ll arrive after Christmas and today the order has been cancelled by the supplier. I was told to phone head office to escalate my complaint but nobody answers the phone! The email notification cancelling your order puts a fax number to call in the event of a query - am starting to suspect it is deliberate based on their appalling customer service. Makro - you have ruined my child’s Christmas and provided no explanation for why the order wasn’t fulfilled. I will never ever buy from you again.