Failed Delivery and Unacceptable Service By Makro

I am extremely disappointed with Makro’s service regarding my fridge purchase (Delivery note Ref: M15/254426). • The fridge was scheduled for delivery yesterday, but it never arrived. • My wife waited the entire day, only to be told by the delivery company that Makro had not informed them of the delivery. • We phoned the store over 20 times throughout the day, yet not a single call was answered. • Attempts to reach the head office also failed — no one picked up the phone. • When I finally reached the customer call center, I was told they could not assist me because the fridge was bought in-store. They tried to transfer me back to the store, but again, no one answered. • To make matters worse, the installation team is scheduled to arrive today to change the fridge door direction — but there is no fridge to work on. • My email to Makro has also gone unanswered. This level of service is unacceptable. Customers should not have to chase a company this way for a simple delivery. Makro has failed to communicate, failed to deliver, and failed to respond.