Failed delivery

My delivery was supposed to arrive yesterday and I waited all day only for me to not receive my order, today I got an sms from makro saying that they’ll be delivering my tv and I anxiously waited for my order only for their driver to tell me that they won’t be delivering my tv. How do you fail to deliver on time when you are the one who set the delivery date? I’m honestly not satisfied with makro’s services and I regret ever ordering from them!