Failed Collection and Poor Service for Faulty Stove Purchase from Makro Online

I purchased a stove from Makro online which arrived in poor condition and unusable. Makro promised to collect the faulty stove but failed to do so, leaving me without a stove to cook. Despite several follow-ups, they have given me the runaround without any solution or collection date.This has caused great inconvenience and frustration as I am unable to use the stove at all. I expected better service from Makro and urge them to urgently resolve this by collecting the faulty stove and providing a replacement or refund immediately.I hope Makro takes responsibility and improves their customer service to prevent similar disappointments for other customers.