Extremely UNHAPPY Customer

Purchased a freezer online late December. When it arrived had a dent on the front and Makro was informed. After many, many phone calls they eventually fetched it over a month ago however I have still not received my refund. Online indicate that Woodmead branch have not processed and I have not received my money. I generally have good service when shopping at the store but more than 3 months to sort this online shopping problem out is ridiculous and totally unacceptable. Please return my money