Extremely unhappy and dissapointed

I baught a Hisense dishwasher online from Makro on the 7 November 2022. Model - H13DE55 Serial number - 1UXWS11300ME00CFHG10201 Capacity - 13 settings On the 15 December 2022, I reported that the rubber around the door came loose and leak water. 22 December 2022 a technician attended and advised that the rubber is too soft, they will have to either order a stronger rubber or give me a new machine. 28 December 2022, no feedback form Makro or the technician. I phoned Makro customer care and spoke to Nomvula just after 8h00am. I asked that someone please call me with a way forward before close of business on the 28 December 2022 and did not receive the courtesy of a reply till now. I baught a new machine to ensure my family whom I am hosting for the festive season does not have to spend hours doing dishes and it seems my sentiment for family time is not important to either Makro or Hisense.

My request is for Makro/Hisense to please collect their dishwasher and refund me. I will rather buy a different product from a different store.

I am expecting this to be sorted and the refund in my account within 48hours in order for me to buy another machine before New Years Eve.

Complaint reference number - *** Kind regards Aletitia Titus ***