Extremely Poor Service – Unable to Return Online Purchase

I am extremely disappointed with the service I received from Makro. I purchased a stove top online, and when I tried to return it, I was given no proper assistance. I spoke to three different people, each giving me a different excuse, and in the end I was told I need to contact the supplier directly.

This is unacceptable – I bought the product from Makro, not the supplier. As a customer, I expect Makro to take responsibility and assist me with the return process instead of passing me from person to person without a solution. Very poor service and a frustrating experience.