Extremely poor service received by Makro online

Upon querying my deliveries for my online orders placed, my emails remain unanswered, The call centre helpline is not at all helpful in answering my questions as to the whereabouts of my orders.

I was told that one of the orders, MAK…. is not available as there is no stock. My question therefore is, how can Makro list an item and take payment for a non stock item? Wouldn’t this be constituted as *****?

The second order, scheduled for delivery on the 6th which was yesterday, has still not arrived. I made two calls to the helpline in 4 hours, and the person at the call centre helpline, Asanda, cannot provide me with any information or answers. All she says is it will be escalated and I will receive feedback within 24 to 48 hours.

This is extremely unprofessional and unacceptable, I would not have placed the order with Makro had I known that this would be the scenario. I have no idea when and if my orders will arrive