Extremely poor service - Online as well as Woodmead

I placed an online order Friday 18/08/2017 for a new fridge from Woodmead branch as this was the closest branch with stock to my area. Up until Monday 21/08/2017 the order was not looked at nor touched (Luckily I kept track, order in progress) so I contacted online who said they would contact Woodmead and phone me back (Still waiting for the phone call)

Today, 22/08/2017 I contacted Woodmead branch which in turn advised me they cant help me with delivery times etc, I should contact online, which I did.

Online said that my fridge was out for delivery for today before 16:00 - And you guessed again, the fridge did not show up, so I went ahead and contacted online again, which put me thru from one person to the next where I was eventually notified that my order was never out for delivery today, but scheduled for tomorrow.

So I guess its great having to stay away from work to wait for something that your never sure will arrive?

I'll probably NEVER use Makro for similar purchases again, neither online or in store.