TB
Tony B

1 reviews | Active since Oct 2011

14 Jul 2017, 13:41

Extremely poor service from Makro Online

<p>Hi.</p> <p> </p> <p>I ordered a product based on the details on their site for the product.</p> <p> </p> <p>First I get sent the wrong items, then it takes a week for them to arrange a collection to return the incorrect items.</p> <p> </p> <p>After being promised I'll have the replacements by today, I'm now informed the supplier is out of stock.</p> <p>You can't tell me the consultant didn't know that on Wednesday already when the items were supposed to have been shipped for them to arrive today ?</p> <p> </p> <p>So be very wary when ordering something from Makro online.</p>

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Replies (2)
Makro
Makro's reply17 Jul 2017, 10:44
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply14 Aug 2017, 09:38
Official

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya