Extremely poor service from Makro

I ordered a machine online and my address didn't update. I called immediately to change the address or cancel and re-order.

I was told to call back with a waybill number. I did - then I was taken from pillar to post by multiple agents who couldn't help me.

I was sent to WhatsApp support where they reply after an hour, only to be given another number to call again.

No solution, just a run around. Very disappointed.