EXTREMELY POOR SERVICE

Makro’s online purchasing process is incredibly frustrating, and I strongly advise others to avoid it. I ordered a high-value item for my business on the 22nd of January 2025 and while it was delivered on the 27th of January 2025, I was happy with the printer as it was not WIFI compatible so I booked a return on the 28/01/2025. I encountered numerous challenges in getting assistance for the return—until a friend stepped in to help with the collection. It’s unacceptable that I was told they couldn’t find a courier to pick up the printer hence the delay, but it was eventually collected on the 5/02/2025, and to date I haven’t received any feedback.

Today, I contacted Makro, and they logged a ticket for the return, which indicates a lack of urgency in resolving my issue. I am now awaiting a refund while my business needs are being compromised. Their WhatsApp support is also lacking; responses are sluggish, and they often close tickets prematurely, Its 45 mins later and still no response on their whatsapp support platform. This level of service is entirely inadequate, and I expect Makro to take immediate steps to improve their customer support.

Given the service I've received, I would prefer a refund so that I can purchase my printer from a more reliable retailer.