Extremely poor service.

I placed an online order on the 23Nov. To date I have not received a delivery. Initially was suppose to be delivered within 3 to 5 days. I'm still waiting. No comms. Nothing. Call centre's are useless. I called them today. Someone answered and then nothing. Makro should follow suit with Takealot. They just as busy if not more. Yet professional and on time. Makro is useless. I will never support them again. This is the last. I won't even go to the store. How can it take a month... Or who knows how long. I am so angry. What makes it worse is that they do not supply regular updates.