Extremely poor service delivery from MAKRO

Item: Makro
Rating: 1
Author: P G

I purchased online at MAKRO on the 27 Nov 2019 (black Friday special) and promised delivery within 10 to 15 days. The gas stove was delivered but the balance of my order was not. The website claims it has been delivered and the tracking number does not exist with the courier company's website.There is no feedback despite numerous calls and emails. It is now 1 Jan 2020 and I am still waiting for my order which was meant to be xmas gifts. I will never shop online at MAKRO again. Would have given MAKRO a 0 star if there was one.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jan 2020, 17:13

Good day Prega

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jan 2020, 17:13

Official