Extremely poor service

I am extremely dissatisfied with the shocking level of service received from Makro. I placed an online order on 27 February and only received part of it. The remaining item (a wig) was due for delivery on 10 March. It is now well past the promised delivery date, and I have received no proper communication, no explanation, and no accountability from Makro. Despite multiple follow-ups, I continue to receive vague and dismissive responses stating that my order is “delayed,” with no further details. When I request clarity, I am either ignored or sent automated messages asking me to rate the service. This is not only unprofessional but a clear indication that customer concerns are not being taken seriously. Out of frustration, I contacted the courier company myself and discovered that my parcel was returned due to an issue related to an incorrect tracking number. It is unacceptable that Makro is unaware of this and has failed to provide accurate information regarding my order. This reflects a serious failure in internal processes and communication between Makro and its suppliers. Customers should not be expected to investigate their own orders. In terms of the Consumer Protection Act, I am entitled to timely delivery, transparent communication, and fair service. Makro is clearly in breach of these obligations. I urgently require this item for an event next week Thursday, and Makro’s negligence has placed me under unnecessary stress. I am now demanding immediate resolution: Either urgent re-dispatch of my order with confirmed delivery timelines, OR A full refund processed without delay. Should this matter not be resolved immediately, I will escalate it further to the National Consumer Commission and pursue formal action. This experience has been unacceptable, and I expect urgent intervention.