EXTREMELY POOR SERVICE BY MAKRO

I PLACED A LIQUOR ORDER FOR TWO JAMESON AND TWO GORDONS DRY GIN. THE JAMESON WAS DELIVERED AND ON 23 JUNE I WAS INFORMED THAT MY REFUND WILL BE PROCESSED FOR THE GORDONS AS IT WAS DAMAGED IN THE WAREHOUSE. I CONTACTED THE CALL CENTER ON MONDAY THE 13 JULY FOR A FOLLOWUP AS NO REFUND WAS PROCESSED. UPON MY ENGAGEMENT WITH THE CALL CENTER STAFF I WAS WELCOMED BY A RUDE AGENT WHO WAS NOT WILLING TO LISTEN TO ME BUT GIVE ME EXCUSES AS TO WHY THEY CANNOT PROCESS MY REFUND. FOR A BIG COMPANY SUCH AS MAKRO I EXPECT BETTER FROM YOU. WHEN I PURCHASED THE PRODUCTS I USED MY CARD DETAILS SO WHAT'S STOPPING YOU FROM REFUNDING ME STRAIGHT FORWARD? RIGHT NOW YOU ASKING ME FOR COPY ID, BANK STATEMENT AND OTHER DOCUMENTS FOR YOU TO BE ABLE TO PROCESS MY REFUND. WHEN I DID THE PURCHASE YOU DIDN'T ASK FOR ALL THIS DOCUMENTS SO I EXPECT YOU TO PROCESS MY REFUND ASAP OTHERWISE I'LL TAKE FURTHER ACTIONS. FOR SUCH A BIG COMPANY I'M DISAPPOINTED BY YOUR SERVICE.

WHEN THE PURCHASE WAS MADE YOU CHARGED ME A STANDARD DELIVERY FEE FOR 4 PRODUCTS BUT I ONLY RECEIVED TWO OF THEM.

AS CONSUMERS WE SHOULDN'T GO THROUGH THE TROUBLE OF SCANNING DOCUMENTS WHILST UNDER LOCKDOWN AND WHILE YOU SIT IN YOUR OFFICE DRINKING COFFEE.

PABALLO MOLOI IS THE LADY WORKING IN THE FINANCE TEAM THAT'S APPLYING THE OLD METHOD OF WORKING AND IT'S SO STUPID BASED ON THE CURRENT SITUATION. I LOGGED A CALL WITH THE CALL CENTER (872890) AND SPOKE TO SUBUSISO SIBIYA WHO PROMISSED TO HAVE THE MATTER RESOLVED BUT INSTEAD HE RAN AWAY AND DID NOTHING ABOUT IT. FROM TODAY ONWARDS I WON'T BE PURCHASING ANYTHING FROM MAKRO AND I WON'T RECOMMEND IT TO ANYONE.

LAST WEEK THURSDAY I DID A PURCHASE WITH TAKE A LOT AND AFTER THE PRESIDENT ANNOUCEMENT ON SUNDAY THE ORDER WAS CANCELLED AND TWO DAYS LATER I RECEIVED MY REFUND IN MY BANK ACCOUNT. WHAT'S DIFFERENT WITH MAKRO? WHY SHOULD I SHARE MY PERSONAL DETAILS WITH YOUR STAFF WHILST I HAVE AN ONLINE ACOUNT WITH YOU. I'M NOT COMFORTABLE TO SHARE MY DETAILS WITH ANY OF YOUR STAFF AS I DO NOT TRUST THEM. I'M NOT APPLYING FOR CREDIT. YOU ARE GOING TO USE MY CARD DETAILS TO PROCESS MY REFUND.