Extremely poor service by Makro

Item: Makro
Rating: 1
Author: Hennie S

I ordered an item on-line on 20 May and paid with E-Bucks. I have since received an advice that the item will be sent from Port Elizabeth. When tracing the item, the system says that it was delivered but the courier Dawn Wing has no record of the item. It is now 24 days since the order was placed and accepted and still no parcel. Numerous phone calls and lengthy waiting on the phone still unsuccessful. Calls are just cut-off. I have NEVER experienced such poor service before.

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Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:30

Good day Hennie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:30

Official