Extremely poor service

So this is now been going on for about two months, we bought a Stanley dupe cupe, only way to explain, upon unpacking at home we noticed that the cups lid does not fit, we took it back, store was very very unhelpful, after numerous emails to customer careline, finally after two months the store called back saying sorry and that I should please come and fetch a inconvenience voucher, driving all the way to the store in question standing at the customer service finally the guy showed up, then it was back and gorth back forth, just to let us know they don't have any vouchers, I call bull!@#$, the time of service from a company like Makro is unextable, now customer service keeps on calling but no one talk on the other side, the store when you call just puts you on hold and then disconnect the call, if you think that this type of behavior is expectable, then you have another thing coming, the store never followed up after promising that they will sort the voucher out buy last week and NOTHING, the amoutbof diesel I have driven out to Makro, the amount of money I wasted on keep being put on hold and yet again NOTHING, I demand some with a higher position call me back ASAP

HOW DEAR YOU TREAT CUSTOMERS LIKE THIS

CALL ME ASAP

LEE

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