1 reviews | Active since Sept 2020
Extremely Poor Service and Unacceptable Delays from Makro
I’m extremely disappointed with the service I’ve received from Makro regarding a refund for a damaged product I returned. I logged the return on 20 May, and the item was collected on 21 May—yet more than three weeks later, I still haven’t received my refund.
I’ve made multiple calls to their customer service, where I was repeatedly told the issue would be referred to the Alberton store. However, nothing has come of it. To make matters worse, I’ve since received several calls from the delivery company attempting to collect the item again, despite it having already been picked up weeks ago. This shows a complete breakdown in internal communication.
I’ve also sent numerous emails asking for feedback, and the only response I get is that the item is “under inspection.” That same response was given two weeks ago, and I’ve heard nothing since.
At this point, Makro has both my returned item and my money, and I’ve been given no clarity or timeline for when the refund will be processed. I’ve now requested an escalation due to the lack of service and accountability.
This experience has been incredibly frustrating, and I would strongly urge others to be cautious when purchasing from Makro—especially if there's any risk of needing to return a product. The customer service and after-sales support have been completely unacceptable.
Thank you for your response. However, I am still being contacted by Value Express, who continue to claim that I am unavailable for collection—despite the fact that the item was already collected on 21 May. I have a signed form from the driver confirming the pickup.
What’s even more frustrating is that I continue to receive requests from the Makro team to make myself available for collection, even though I’ve already emailed the signed collection form to several team members, including Thobile, Aphele, and others.
Additionally, I have multiple reference numbers from the calls I’ve had with your customer service team. I would appreciate it if this matter could be urgently escalated and resolved, as it has caused unnecessary delays and confusion with my refund. Makro has both the product and my money!!
Thank you
Thank you for your response. However, I am still being contacted by Value Express, who continue to claim that I am unavailable for collection—despite the fact that the item was already collected on 21 May. I have a signed form from the driver confirming the pickup.
What’s even more frustrating is that I continue to receive requests from the Makro team to make myself available for collection, even though I’ve already emailed the signed collection form to several team members, including Thobile, Aphele, and others.
Additionally, I have multiple reference numbers from the calls I’ve had with your customer service team. I would appreciate it if this matter could be urgently escalated and resolved, as it has caused unnecessary delays and confusion with my refund. Makro has both the product and my money!!
Thank you