Extremely Poor Service and Lack of Communication

I am extremely disappointed with Makro’s online service. I placed an order on 28 November with an expected delivery date of 7 December. It is now 17 December, and I have yet to receive my parcel or any communication regarding the delay.

I contacted your customer service team last week, and they assured me that the matter would be escalated. However, no feedback was provided. I called again today, and I received the same response—“it will be escalated.” This repetitive response without any resolution is unacceptable.

Your lack of communication and poor service are causing significant inconvenience, as I am supposed to travel but cannot because I am still waiting for this parcel.

I expect this complaint to be taken seriously and for my order to be resolved immediately. Makro’s service has been deeply disappointing, and I hope this matter is addressed urgently.