Extremely poor service and ill advised

I purchased a gas stove on the 23rd of May at Makro Springfield as my current stove packed up upon purchasing I was informed by a salesman Vernon to purchase a bling installation voucher for the installation. At the time I asked him clearly what the installation entails he advised me it covers 1hr labour and call out fee and the only extra I need to pay was if the gas bottle if it’s being installed outside as I would need a cage. This I asked clearly about 3 times I explained about the counter top needs trimming and asked what about the ventilation of the cupboard he explained it is covered in the call out fee.

On the 25th of May I received a call from Bling advising me that the installation only covers call out fee and 1hr labour. I immediately contacted Vernon at Makro and explained the situation he said he will contact his manager and call me back. I received a call thereafter advising that the installation covers the ventilation and if I have any issues I must contact him.

Bling installation arrives at my premises on 1st June to advise me that the voucher does not cover the ventilation and that’s an additional cost the total cost of installation with the voucher was equalling what I had initially paid for the gas stove. I contacted Makro and spoke to Vernon and he advised me he will call me back after speaking to his manager. Upon receiving a call I was advised that he forgot to mention a certain cost is not included in the ventilation.

We contacted customer service who advised us to speak to the appliance manager up phoning and trying to resolve the issue was advised there is nothing that they can do as Vernon works for Bling Installation and not Makro yet he is present on Makro premises. I am totally and utterly disgusted with the level of service received from Makro Springfield and I would highly advise not to purchase any installation voucher and this only covers call out fee and 1 hr labour which is extremely costly especially in the current economic hardship we are experiencing.