Extremely poor service

I bought an LG washing machine in Nov 2024, the washing machine was not working well. I reported the matter within the first 14days and an LG technician was sent to assess the situation. Indeed he confirmed that the machine was faulty, all protocols have been followed. Till this day I have not received a replacement of my washing machine, Makro is giving me a run around. I'm so frustrated as this machine is not working as it should. I don't know who can assist me, I have been calling both Makro and LG but I can't seem to get someone who can get to the bottom of this.