Extremely poor service

So once again I believed Makro could get things right and guess what, they can't. I placed and paid for a monitor a week ago 25 November 2021, the order detail says delivery will take 3 to 7 days, I selected collection by the way. I received an email on 25 November 2021 saying we are packing your order. They are still packing it 7 days later. The contact numbers I was given after emailing them to complain about the service doesn't get answered and I still have no idea where my monitor is. Surely it is simply a question of getting it off the shelf and saying there. If I had bought it in store I would have collected immediately. The excuse is we are short staffed, then employ more people. Don't make your problems mine. I will be posting here every day until I get my monitor, also I will be emailing daily and will also post on your facebook page and every advert I find online. You are quick to take my money but no service afterwards.