Extremely Poor service

I am extremely frustrated with the service I’ve received from Makro.

I bought an Airfryer that started malfunctioning. I logged a return request through the Makro App, but now the return details have completely disappeared from the App. Fortunately, I still have email communication from Makro confirming that they did find the return request and that the item would be collected in November.

It is now long past that date, and the Airfryer has STILL not been collected. No updates, no follow-up, nothing.

This level of service is unacceptable. I have done everything required from my side and have proof of all communication. I am requesting urgent action to collect the faulty product and process my return/refund as promised.

Makro, please resolve this as soon as possible.