Hellopeter
Share Your Experience
YS
Yolande S

1 reviews | Active since Nov 2018

14 Nov 2018, 07:31

Extremely poor online service, follow up and refund

On Monday 12 November I made a purchase via the online makro site.

Only a day AFTER ordering and paying for the item did Makro let me know via phone call that they in fact do not have stock and that my refund will take 5 to 7 days. This information was never confirmed via an email and the order simply disappeared from my online account!

It is unacceptable to state that an item is in stock when it is in fact not. It is unacceptable that a simple refund should take 5 to 7 days. It is a simple refund and Makro should not be allowed to withhold a client's money for that long. It is unacceptable to not follow up with proper confirmation communication when an order has been cancelled.

At the time of the purchase I could make use of another online merchant and decided to try Makro. Now I am without the product and without the money to buy it from someone else! I will not make use of the makro online shopping site again.

0
Replies (3)
Makro
Makro's reply14 Nov 2018, 12:19
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to.
  
Regards
Ludfia Pillay
Makro
Makro's reply14 Nov 2018, 13:19
Official
Thank you for your patience. We believe that our Online Support Team has been in contact with you with regards to the above matter.
 
Regards
Ludfia Pillay
YS
Yolande S's update15 Nov 2018, 09:51
Reviewer Update
Good day Ludfia. The online support team has contacted me, although they still have not provided a date when the refund will take place and I still have not received ANY formal communication from Makro stating that the order has been cancelled and that I will be refunded. I definitely do not regard this issue as resolved.