EXTREMELY POOR ONLINE SERVICE

I ordered 2 PS4 Controllers online on 24 Jan 2025 and received it on 28 Jan 2025. On 29 Jan 2025 i created a return for the 1 controller, as it was faulty. I struggled with them to pick up my return. After numurous emails the Courier guy picked up the parcel on 18 Febr 2025. I started again sending emails after 14 days since pick up, without ANY response from Makro online support. I phoned the client service number on 11 Mar 2025 to find out when I will get my refund of R349 and she checked everything on the system and even apologised for not responding to my emails and the delay of my refund. Now it is already a week later and my miney is still not reflecting back in my account. I again phoned them today and spoke to 4 different persons and every time they just say that I must hold on, which I did for about 5 min and they don't get back to you on the phone. So, now I am waiting from 29 Jan 2025 until today 17 Mar 2025 for my refund (48 days). I will never buy from them online again. Extremely poor service, telephonically as well as responding to emails.