EXTREMELY POOR CUSTOMER SERVICE BY MAKRO CORNOBIA

To Whom It May Concern

As a loyal customer for I feel so disappointed and humiliated by the way Makro Cornobia are handling my matter. On December 2020 I bought a smart watch Huawei Band 3e Black, and from February 2021 it functionality was indistinct and I was hoping that it will pass and back to normal functionality.

Up until 26 May 2021 it went off and I tried to charge it but there was no change, I took it and book it to Makro Cornobia branch and I was attended by Miss S Hlanti. I explained everything to her and I told her that I do not need this watch anymore but she said that because Makro is not the supplier they will book for assessment.

On the 29 May 2021 I pass by to make the follow up and I was attended by an Indian lady, and she said that the devices is still under assessment and I also emphasize to her that I do not need this watch because of it abnormality and she said that they are still waiting for the supplier's feedback.

On the 31 May 2021 I called this number *** trying to make the follow up again unfortunately their telephone was fault and I ended up speak with Banele Beauchamp from Makro National call centre and she escalated the matter and she gave me this reference number:***. On 01 June 2021 I received an email confirming that the matter was escalated. Today (03 June 2021) I tried to call Makro cornobia branch again but I ended up speaking with Banele Beauchamp again, she told me that she going to call them and ask them to give me a feedback.

At 15:43 PM on 03 June 2021 I received a call from Makro Cornobia giving me an update about the device and I told lady who called me that I am not looking for the device but I need a credit note and I am not happy about the devices. She said that on the assessment note it was not stated that I need the credit note and the device is still with the supplier and I told her that I told Miss S Hlanti that I do not need the device anymore. I asked her to email me the contact details for the Head Office and her name, she agreed but I did not receive any of the information that I requested.

Therefore I feel my rights as a customer was violated and I feel that Makro did not appreciate customer and the value of my money and I would the Customer Service Department / Public Relations Officer to consider this matter as it reflect a bad image for the store.

Please do not hesitate to contact me *** / *** or mailto: ***. I am looking forward very positively to the resolution of this matter.

Kindly Regards, Mr Lungelo Ngcobo