Extremely Poor Customer Service and Refund Process

I made a purchase through their online services and was not satisfied with the product, so I logged a return followed by endless calls made to customer care. The previous return took customer service more than 10 days to process my refund. Subsequently, I give them benefit of the doubt and made another online purchase, but they delivered the wrong product. I logged another return on the 4th of February, and today is the 26th of February. I have received no communication about the refund, let alone when it will be processed. This is the worst online service I have ever experienced. It will take MAKRO online service years to reach the standard of Takealot, if they ever do. I will never use MAKRO online service again or recommend it to anyone