Extremely poor customer service

For the past two days now we have been trying to purchase from Makro. My husband's wallet was ****** with all his cards in so he had to get a new makro card. We got the card but then they proceeded to block the card because he didn't call from his number. Mind you we waited for almost half an hour and the call was made from Makro's number. We wasted almost 2 hours there just to walk out without our purchase. Today my husband went back there to get it sorted. He has been waiting for another 20 minutes just to get connected with someone but left because again wasting his time. All we wanted to do was purchase from Makro. Makro is also not around the corner from us so it's our petrol as well. We are very furious about this