Extremely poor Customer Care and lying to customers

I am so disappointed at Makro have been waiting for my order (MAK***) for two months now . Upon checking my profile the marked this order as complete and indicating I got my order which I never did. I called then 4 times now and they always say they will contact the courier and get back to me and they never did. Every week I call Macro help/customer service center with no help. This has been so depressing and I think the only way to address this is go and cause the scene at any Makro store. Makro, especially online is a ****, I would never buy at Makro again and I advise people not to use the online service its extremely unprofessional and has the most poor service.