VK
Viresh K
1 reviews | Active since Oct 2024
30 Jan 2025, 10:47
Extremely Frustrating Online Return Process – Zero Communication!
I am beyond frustrated with Makro’s online return process. I purchased an item online but was not satisfied with it, so a consultant logged a return request telephonically on Saturday, January 18, at 11:31 AM - 12 days ago!
Upon submitting the return request on Makro’s website, I received an automated email stating that Makro would contact me within 2-4 working days to arrange collection. To this day, I have not received a single call, email, or update from Makro regarding the return process.
I have sent multiple follow-up emails, but Makro’s customer support team fails to reply in a timely manner - if they even respond at all. Their WhatsApp support is equally useless, as all they do is tell me that my request has been "escalated to the returns team." Yet, nothing happens.
This experience has been an absolute nightmare. The lack of communication and follow-through is completely unacceptable for a company of Makro’s size. If this is how Makro handles online returns, I will think twice before ever purchasing from their online store again.
I expect immediate action on this matter. Makro, please take accountability and resolve this issue ASAP!
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
14 Feb 2025, 13:59Hi Viresh Karshan, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised that we have requested feedback on the matter.
Kind Regards,
Makro Hello Peter Team.
Kindly be advised that we have requested feedback on the matter.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply14 Feb 2025, 13:59
Official
Hi Viresh Karshan, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised that we have requested feedback on the matter.
Kind Regards,
Makro Hello Peter Team.
Kindly be advised that we have requested feedback on the matter.
Kind Regards,
Makro Hello Peter Team.
Best regards,
VK
Viresh K's updateReviewer Update
14 Feb 2025, 14:22I am still waiting for the return to be concluded. I have not received any communication since the item was collected. What seems to be the problem with sending out communication, and what seems to be the problem with concluding my return and conducting the refund as requested?
VK
Viresh K's update14 Feb 2025, 14:22
Reviewer Update
I am still waiting for the return to be concluded. I have not received any communication since the item was collected. What seems to be the problem with sending out communication, and what seems to be the problem with concluding my return and conducting the refund as requested?
Makro's replyOfficial
17 Feb 2025, 14:03Hi Viresh Karshan,
We were truly touched to read your review on our Hello Peter platform and we can't tell you enough how sorry we are for the inconvenience you've experienced and the delay in getting back to you. Your feedback is invaluable to us, and we've been actively gathering insights on this issue to ensure it's addressed with the care it deserves.
We understand you need the matter resolved and have requested our team action the refund as soon as possible.
Kind Regards,
Makro Hello Peter Team.
We were truly touched to read your review on our Hello Peter platform and we can't tell you enough how sorry we are for the inconvenience you've experienced and the delay in getting back to you. Your feedback is invaluable to us, and we've been actively gathering insights on this issue to ensure it's addressed with the care it deserves.
We understand you need the matter resolved and have requested our team action the refund as soon as possible.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply17 Feb 2025, 14:03
Official
Hi Viresh Karshan,
We were truly touched to read your review on our Hello Peter platform and we can't tell you enough how sorry we are for the inconvenience you've experienced and the delay in getting back to you. Your feedback is invaluable to us, and we've been actively gathering insights on this issue to ensure it's addressed with the care it deserves.
We understand you need the matter resolved and have requested our team action the refund as soon as possible.
Kind Regards,
Makro Hello Peter Team.
We were truly touched to read your review on our Hello Peter platform and we can't tell you enough how sorry we are for the inconvenience you've experienced and the delay in getting back to you. Your feedback is invaluable to us, and we've been actively gathering insights on this issue to ensure it's addressed with the care it deserves.
We understand you need the matter resolved and have requested our team action the refund as soon as possible.
Kind Regards,
Makro Hello Peter Team.
Best regards,
VK
Viresh K's updateReviewer Update
05 Mar 2025, 11:10Dear Makro Hello Peter Team,
Quite frankly, this issue has dragged on for far too long. I returned the product in good faith, yet I am still waiting for my refund with no clear resolution in sight.
It is unacceptable that I have had to follow up repeatedly without concrete action being taken. Your apology means little if it is not backed by prompt action. I expect an immediate update on the status of my refund and a clear timeframe for when I will receive my money.
I trust that you will treat this matter with the urgency it deserves and ensure a swift resolution. Failure to do so will leave me with no choice but to escalate this further to the FSCA.
I look forward to your immediate response.
Regards,
Viresh Karshan
Quite frankly, this issue has dragged on for far too long. I returned the product in good faith, yet I am still waiting for my refund with no clear resolution in sight.
It is unacceptable that I have had to follow up repeatedly without concrete action being taken. Your apology means little if it is not backed by prompt action. I expect an immediate update on the status of my refund and a clear timeframe for when I will receive my money.
I trust that you will treat this matter with the urgency it deserves and ensure a swift resolution. Failure to do so will leave me with no choice but to escalate this further to the FSCA.
I look forward to your immediate response.
Regards,
Viresh Karshan
VK
Viresh K's update05 Mar 2025, 11:10
Reviewer Update
Dear Makro Hello Peter Team,
Quite frankly, this issue has dragged on for far too long. I returned the product in good faith, yet I am still waiting for my refund with no clear resolution in sight.
It is unacceptable that I have had to follow up repeatedly without concrete action being taken. Your apology means little if it is not backed by prompt action. I expect an immediate update on the status of my refund and a clear timeframe for when I will receive my money.
I trust that you will treat this matter with the urgency it deserves and ensure a swift resolution. Failure to do so will leave me with no choice but to escalate this further to the FSCA.
I look forward to your immediate response.
Regards,
Viresh Karshan
Quite frankly, this issue has dragged on for far too long. I returned the product in good faith, yet I am still waiting for my refund with no clear resolution in sight.
It is unacceptable that I have had to follow up repeatedly without concrete action being taken. Your apology means little if it is not backed by prompt action. I expect an immediate update on the status of my refund and a clear timeframe for when I will receive my money.
I trust that you will treat this matter with the urgency it deserves and ensure a swift resolution. Failure to do so will leave me with no choice but to escalate this further to the FSCA.
I look forward to your immediate response.
Regards,
Viresh Karshan
Makro's replyOfficial
09 Mar 2025, 12:06Hello Viresh,
Thank you very much for reaching out to us and please accept our sincere apologies for the delayed response that you have experienced.
We would like you to kindly note that the matter you have brought to our attention is currently with the relevant department, and we are still awaiting detailed feedback on the issue. Rest assured, we will revert back to you as promptly as possible as soon as new information becomes available.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you very much for reaching out to us and please accept our sincere apologies for the delayed response that you have experienced.
We would like you to kindly note that the matter you have brought to our attention is currently with the relevant department, and we are still awaiting detailed feedback on the issue. Rest assured, we will revert back to you as promptly as possible as soon as new information becomes available.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply09 Mar 2025, 12:06
Official
Hello Viresh,
Thank you very much for reaching out to us and please accept our sincere apologies for the delayed response that you have experienced.
We would like you to kindly note that the matter you have brought to our attention is currently with the relevant department, and we are still awaiting detailed feedback on the issue. Rest assured, we will revert back to you as promptly as possible as soon as new information becomes available.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you very much for reaching out to us and please accept our sincere apologies for the delayed response that you have experienced.
We would like you to kindly note that the matter you have brought to our attention is currently with the relevant department, and we are still awaiting detailed feedback on the issue. Rest assured, we will revert back to you as promptly as possible as soon as new information becomes available.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,