Extremely Frustrating Experience with Makro Online and Montague Gardens Branch

I ordered online from Makro and received an invoice from the Montague Gardens branch on the 19th. I was told my package would be shipped on 21/04. On the 21/04 when i contacted customer care for an update regarding my package i was told there had been an error. There was no device in store. NO UPDATE PRIOR TO THAT! It's now the 24/04 and I have received no updates. I’ve tried contacting the store directly but haven’t been able to get through.

When I reach out on WhatsApp, the consultants end the chat mid-conversation and I’m constantly redirected back to a bot. This experience has been incredibly frustrating, especially since I urgently needed the package for work.

I was expecting delivery on Monday, and it’s now Thursda with zero communication. This is the second order I’ve placed this month, and both times the service has been disappointing. I’ve received nothing but poor service in return.

Makro, this level of service is honestly unacceptable. It’s sad, frustrating, and extremely unprofessional!!!