Extremely Frustrating Experience with Makro – Missing Items and Poor Customer Service

I had a very frustrating experience with Makro. I ordered items for delivery, but when they arrived, several items were missing. I contacted their customer support center, and it was an absolute nightmare. I wasted hours on the phone, burning through airtime, just trying to get help. The representatives seemed clueless and couldn’t provide any clear solutions or even explain why the items were missing.

Despite my numerous follow-ups, I eventually received some of the missing items, but they arrived in a box that was already opened, and unfortunately, some items were still missing. It’s been a month now, and I’m exhausted from trying to resolve this issue. The lack of professionalism and urgency in addressing problems is incredibly disappointing. I expected better service from a company like Makro, but sadly, this has been an ongoing frustration. I will certainly think twice before shopping here again.

Additionally, I purchased a fridge during a promotion that was supposed to come with a free Addis set. While I’m happy with the fridge itself, I am extremely disappointed that I still haven’t received the Addis set, even though the promotion clearly stated it would be included. This is the second order this month from Makro that has been delivered with missing items.

It’s incredibly frustrating to see that despite Makro’s promises, they can’t fulfill their own offers or get orders right. I’ve had to deal with missing items twice now, and the lack of follow-up or resolution is just unacceptable.