Extremely Frustrating Experience with Makro - Beyond Disappointing

My experience with Makro has been nothing short of a nightmare. While their service is commendable when everything runs smoothly, the moment an issue arises, their performance becomes shockingly inadequate.

I placed an online order on December 5th with the order number #MAk***. Unfortunately, what should have been a straightforward process turned into a prolonged ordeal. The order took over two weeks to arrive, only to be incomplete upon delivery.

Upon contacting Makro's customer service, I was assured that the missing items were on their way. However, after waiting another week, there was still no sign of them. Subsequent calls to the customer service team only led to promises that were never fulfilled.

After patiently enduring this process, I requested a reimbur*****t for the undelivered items. To my dismay, the refund process proved to be just as disheartening. Makro stated that the reimbur*****t had been processed, but it would take 7-10 working days to reflect in my account. Two weeks later, I contacted them again, only to discover they had no knowledge of why the reimbur*****t had not been completed.

This lack of accountability and communication is not only frustrating but also unacceptable. I find myself at a loss, not knowing what steps to take next. It's disheartening to witness such a stark contrast between Makro's performance when everything goes well and the utter chaos when issues arise.

I feel compelled to caution others about my experience. While Makro may excel under ideal circumstances, be prepared for an exasperating journey if anything goes awry. This has been an invaluable lesson for me, and I hope others can make informed decisions based on shared experiences like mine.