Extremely Frustrated – Order Cancelled by Makro Due to Your Technical Issue and Refund Still Not Received

Dear Makro Customer Service,

I am extremely disappointed and frustrated with how my recent order has been handled. My order was cancelled by Makro due to a technical issue on your side, yet to date, I have not received my refund.

I have already sent several complaints regarding this matter, but none of them have been helpful or resulted in any progress. The lack of communication and accountability from Makro’s side is completely unacceptable. It is unreasonable that I should suffer the inconvenience and financial impact of a mistake caused by your system.

It has now been far too long, and I am demanding that my refund be processed immediately. I expect written confirmation and proof of refund without any further delays.

If this issue is not resolved promptly, I will have no choice but to escalate this matter further to the Consumer Protection authorities.

I hope to receive urgent feedback and resolution.

Kind regards,