Extremely frustrated

I have placed 3 orders in the last week and each order was a disappointment and an absolutely frustrating experience. It would be 10 x easier to drive to a store and shop instead of doing online shopping with Makro. Something that is meant to be simple and make life easier. I have had to make so many phone calls over the past few days, never receiving any feedback. Makro does not care about customers. Simple as that. All 3 my orders had canceled items in them, yet i am still waiting for refund confirmation. I have requested a call back. This did not happen either. I received about 6 deliveries over 2 days, but yet all items are not there. Deliveries come in drips and drabs from various couriers with little or no communication on when they will deliver. This has been an absolutely horrible experience. Will never shop online at Makro again and will tell everyone i know to avoid this disappointment.