Extremely Extremely Bad Online Service

complaint against Makro. Since 20 January 2024 I've send several emails and made several recorded telephonic calls to Makro online to try to cancel a order that was already cancelled by me on the 20th of January 2024 with reference no ***. They did not cancel the order and it was courier to Port Elizabeth and then it was courier back to Makro on 25th of January 2024 by order of Tyron of Makro Online Waybill MML820888-R. They refuse that I speak to a manager and all calls were recorded by me. They do not contact me telephonic and emails from MakroCare are duplicates that they attend to matter but nothing is done and up to today the 26th of January 2024 I still did not receive an email from Makro that the order was cancelled and I'm still waiting for my payplex to be cancel and refunded. Payflex also send an urgent email to Makro regarding this matter.

21/01 @ 09:25 Thanda Reference *** cancelled. order 22/01 @ 08:05 GLORIA 22/01 @ 12:16 THANDA 22/01 @ 12:35 THEGO 23/01 @ 08:13 TYRON phoned Courierguy and cancelled delivery WAYBILL MML820888-R 24/01 @ 09:06 THEGO ask again cancellation 26/01 @ 08:08 consultant send my email to Ayanda request urgent assistance. 26/01 @ 11:45 GLORIA again request urgent assistance for refund 26:01 @ 16:34 Tebego again request urgent cancellation and refund.

Ayanda of MakroCare refusing tonassist by ignoring all requests that were send to her.

Pricilla (Payflex)

Jan 26, 2024, 11:34 GMT+2

Good day Makro, Kindly please assist urgently with the cancellation of this order as the customer has requested severally however to this day this order is not yet canceled as there is no refund yet processed on our end. Merchant Reference*** Payflex order number : ***

This matter was referred to the Ombudsman and my Attorney. How can Makro treat customers like this hiding behind phones not responding to emails and refusing that managers assists all on my recordings.