Extremely Dissatisfied with Customer Service and Handling of TV Return

Dear Makro Customer Service,

I am writing to express my extreme dissatisfaction with the handling of my recent TV purchase and return. I purchased a TV online six months ago, and after the TV failed, I engaged in multiple ongoing disputes with your team. Eventually, you agreed to accept the return, which I appreciated.

However, there are a number of issues that have compounded my frustration:

1. **Refund Process**: I made the purchase through a third-party payment service, Payflex, and since my account with them is closed, it is unreasonable to expect a refund to be processed back through this account. Instead of offering me the refund in a way that is reasonable, I am being told to wait for it to be credited to a closed account, which is completely impractical. I expected either a direct refund or credit to my Makro account.

2. **Broken TV Returned**: I have now been told that the TV, which was originally faulty, will be returned to me after repairs, which is unacceptable. Not only am I dealing with an unresolved product issue, but I also find it appalling that Makro would return an item that was clearly defective. I expected a full refund or replacement, not an additional repair.

3. **Customer Service**: Given that I have purchased over R70,000 worth of appliances from Makro this year alone, the level of service I have received is appalling. The continuous delays, lack of clear communication, and refusal to offer an adequate solution to my problem are unprofessional and disappointing.

At this point, I feel that my time and money have been wasted. I will no longer support Makro, and I will be advising others to do the same based on this experience. I expect to receive either a full refund or an appropriate alternative resolution without further delays.

I hope to hear from you promptly regarding a suitable resolution to this matter.