pR
paul R
1 reviews | Active since Apr 2019
11 Apr 2019, 12:11
Extremely dissatisfied customer.
i called you to change my debit date for teh month of April to the 25th and i was advised this wouldn't affect my March payment. You have now failed to debit my account resulting in my account being in arrears. i have spoken to one of your agents who is now referring me to the bank and other avenues to make payment causing me an additional inconvenience that is due to no fault of my own. Your agents have neglected to provide me with the correct information and now i am faced with multiple premiums due. This affects my credit profile and score. i have ensured that the funds are available however you have neglected to honour the arrangement agreed upon with Makro. i demand that this be resolved as i am nowhere near the specified payment points nor do I have the time to be going to a branch to make manual payments. Your agents advise me that only teh April payment will be taken however my account will remain in arrears. please correct my account with immediate effect as i am in no way happy with what has transpired.
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Replies (2)
Makro's replyOfficial
11 Apr 2019, 13:28Good Day Paul Thank you for your feedback. We apologize about your experience with our Makro finance. We take all concerns seriously and can assure you that it will be fully investigated. I've sent your feedback to the Makro finance to contact you and I'll look into the matter to have it resolved. As soon as we have feedback we'll revert back to you. We appreciate your patience in this matter. Kind Regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply11 Apr 2019, 13:28
Official
Good Day Paul Thank you for your feedback. We apologize about your experience with our Makro finance. We take all concerns seriously and can assure you that it will be fully investigated. I've sent your feedback to the Makro finance to contact you and I'll look into the matter to have it resolved. As soon as we have feedback we'll revert back to you. We appreciate your patience in this matter. Kind Regards
Hello Peter Team
Hello Peter Team
Best regards,
pR
paul R's updateReviewer Update
15 Apr 2019, 12:26My complaint still has not resolved instead the mistake is being pinned on myself and i am being said to be responsible for what has transpired.
Never in my life have i received such disgusting service from not only a company but a contact centre.
No attempt has been made to remedy this instead all that has been done is the finger has been pointed at myself.
pR
paul R's update15 Apr 2019, 12:26
Reviewer Update
My complaint still has not resolved instead the mistake is being pinned on myself and i am being said to be responsible for what has transpired.
Never in my life have i received such disgusting service from not only a company but a contact centre.
No attempt has been made to remedy this instead all that has been done is the finger has been pointed at myself.