Extremely disappointing experience with Makro Online.

Extremely disappointing experience with Makro Online.

An air fryer was ordered on 1 March 2026, with collection scheduled for 6 March. That date passed with no communication. After following up, I was told the matter would be escalated and that delivery would take place on 9 March. Once again, the delivery never happened.

Since then, I have made multiple calls and sent several emails, yet I receive no updates unless I reach out myself, and my emails have largely gone unanswered.

Payment was made immediately, yet the promised service has not been delivered. When I eventually asked for a refund due to the delays, I was told it would take 7–14 days to process.

This purchase was meant to be a gift, and unfortunately the recipient is now leaving to go overseas. If I had known this would be the level of service, I would have simply purchased the item in store.

Expect zero responses from their *** email

Very disappointing experience and customer service from Makro.