Extremely Disappointing Experience with Makro

I had a very frustrating experience with Makro that I feel other customers should be aware of.

On 4 March 2026, I placed an order through Makro’s online store for an NVIDIA RTX 5090 Astral LC graphics card. The product was clearly listed as available on their website at the time of purchase, which is the only reason I proceeded with the order. This is a high-value component and a key part of a custom PC build I am currently completing.

However, after waiting three days, on 7 March 2026, Makro cancelled the order and informed me that the item was out of stock. This is extremely disappointing and frankly unacceptable for an online retailer. If a product is not available, it should not be listed as available for purchase.

What makes this situation even worse is the refund process. I was told that my refund will take 7–15 business days to reflect. That means my money is essentially tied up for potentially over two weeks because of Makro’s inventory mistake. For a purchase of this size, that is a significant amount of money to have locked up.

The delay has also created a major inconvenience for me personally. I had already arranged for a PC specialist to install the graphics card and ensure my system runs properly. Because my funds are now stuck waiting for the refund, I cannot purchase another RTX 5090 in time for my scheduled installation. High-end GPUs like this are already difficult to find in stock, and this delay makes it even harder to secure one elsewhere.

Overall, this experience shows a serious problem with inventory accuracy and customer service responsiveness. Selling products that are not actually in stock and then holding a customer’s money for up to two weeks after cancelling the order is extremely frustrating and disruptive.

I expected far better reliability from a major retailer like Makro. Unfortunately, this experience has left me disappointed and hesitant to place future high-value orders through their online store.