EXTREMELY DISAPPOINTING EXPERIENCE WITH MAKRO

EXTREMELY DISAPPOINTING EXPERIENCE WITH MAKRO

I'm writing this review as a warning to others. Makro is delaying to refund me for smar****ches/kids Christmas gifts I bought/placed beginning December, despite me providing all the necessary documents and proof of payment. It's been weeks, and I'm still waiting. Initially, they said they would give me a option to choose a store voucher, but now they are saying it's not possible because they need to wait for the supplier. Newsflash: I bought the product from Makro, not the supplier. Payment went through on my end, however, on the MAKRO website it said no payment was received. I then had to get in touch with them and forward POP, ID copy and Proof of Account which I comp**** with even though I was extremely uncomfortable sending through my personal information.

After numerous phone calls, they finally admitted today that apparently there's an issue with Capitec Pay and said they will have to initiate the refund manually via EFT. ###Theres no estimated time. When I called again, they had the audacity to tell me they are still waiting on the supplier. ARE YOU CRAZY?! You a massive company, Makro, not a middleman.

Their customer service is appalling, and I feel like I'm being taken for a ride. DO NOT SHOP AT MAKRO until they sort out their refund process and take responsibility for their online sales. I'm still waiting for my refund, and I'm not holding my breath.

I've been told that Makro online is a platform for various businesses, but that doesn't excuse their lack of communication and poor customer service. If you are shopping on Makro's website, beware: you might be dealing with a third-party seller which is giving *****ster and ****mer vibes. Makro is still responsible for ensuring a smooth transaction. This experience is leaving me with the thought that ill never shop with Makro in future. You just lost one great loyal customer.