DL
David L
1 reviews | Active since Nov 2023
27 Nov 2023, 18:21
Extremely Disappointing Experience - Unresolved Refund Issue
I ordered a laptop from Makro that proved unsatisfactory. Despite returning it and being promised a refund within 8 days, the process has been plagued by false assurances and a lack of communication. Multiple attempts via phone, email, and social media yielded the same unhelpful responses. After providing requested banking details, bank statement, and ID, there has been no progress, leaving me disheartened and disappointed. It's been close to a month now, and I caution potential customers about the concerning gap between customer expectations and Makro's actual service.
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Makro's replyOfficial
28 Nov 2023, 08:43Good day David, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply28 Nov 2023, 08:43
Official
Good day David, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,