Extremely Disappointing Experience

I had a very frustrating experience with this company’s online store, and unfortunately, I cannot recommend them. Firstly, the communication was extremely poor. I received little to no updates regarding my order, and any attempts to get clarity were met with delayed or vague responses. It felt as though customers are not a priority. Secondly, the customer support was highly unprofessional. The responses I did receive were not helpful, and there seemed to be a lack of accountability or willingness to resolve the issue properly. The most unacceptable part of this experience was that my order was cancelled without my knowledge or consent. I was not informed in advance, nor was I given a valid explanation. This kind of action shows a complete disregard for the customer. To make matters worse, I am now expected to wait 7–14 days for a refund, despite the cancellation not being my fault. This is both inconvenient and unacceptable, especially when the company initiated the cancellation. I would in future thing twice buying anything from them .