Extremely disappointing and unacceptable service from the Makro Warranty team.

I purchased a Defy washing machine from Makro in 2022 and was advised at the time to take out an extended warranty due to known issues with the machine. I have used this warranty once before.

Since May 2025, I have been trying—unsuccessfully—to get the warranty team to repair my washing machine. I called again on Monday, 8 December 2025, and since then I have had to phone every single day just to try and get feedback. Each time, I am told someone will call me back, yet no one ever does.

On Friday, 12 December 2025, I was explicitly promised that the warranty team would contact me by Monday before 15:00. That did not happen. I was also told that they have supposedly been trying to contact me since May, which is simply untrue. I have checked my call logs thoroughly—there are no missed calls from Makro or any warranty department. They also have my email address and WhatsApp number, yet no attempt has been made to reach me via those channels either.

As of today, I still have no update, no call, and no resolution. My washing machine makes a loud, alarming noise when in use, meaning I cannot do laundry at all.

This level of service is unacceptable, especially considering I paid extra for extended warranty cover. I expect far better communication and accountability from a company of Makro’s size. At this point, I am beyond frustrated and extremely disappointed.