Extremely Disappointed with Your Service

To whom it may concern,

I cannot stress enough how disappointed I am with the service I received from Makro. This was my first time ordering, and I am not sure if I will ever order from you again.

Firstly, the headboard we received had mould on it, and the package was slightly wet. When I contacted Makro, I was told to go to the website and apply for a return. We decided to let it go, especially because we knew it would take a long time to receive the replacement headboard.

Secondly, we were supposed to receive the final part of our order (the couches) today, but we didn’t. My partner even called to ask why the status on the website hadn’t changed, and he was assured that we would receive the order today—but still, nothing. There was no communication whatsoever.

How can I recommend Makro to others with such poor service? How can I feel comfortable placing another order with you? I am not impressed at all.