Extremely Disappointed with Service – Still Waiting for a Refund After Nearly Two Months

I purchased two items from Makro Stores Online, but only one was delivered. The second item was allegedly delivered by The Courier Guy—but to the wrong address. I followed up multiple times, and The Courier Guy confirmed that the item was indeed delivered incorrectly.

It’s now been almost two months, and I’m still being taken from pillar to post by both Makro & The Courier Guy. Despite numerous calls and follow-ups, all I get from their call center agents is that “the query is registered” and someone will call me back. No one ever does.

There is a complete lack of urgency, accountability, and customer care. I’ve been more than patient, but this experience has been frustrating and unacceptable. All I want is a refund for the item I never received. The way this issue has been handled raises serious concerns about their commitment to customer satisfaction.